Thank you for shopping with Holistic Hair® Limited.
We offer FREE shipping on all orders over NZD $50. Orders under this amount are charged at $5.00 NZD.
Orders are dispatched promptly, with delivery typically within 3 working days. Rural delivery may take an additional 1–4 working days.
All orders include courier tracking. You will receive a dispatch email with tracking details once your order has shipped.
We are unable to deliver to PO Box or ParcelPod addresses.
Holistic Hair accepts responsibility for parcels lost or damaged in transit where tracked courier delivery has been used. Please contact us within 7 days of delivery if there is an issue.
We cannot accept responsibility for parcels marked as delivered by the courier.
We ship internationally using either standard airmail (untracked) or tracked courier delivery, depending on your preference.
Delivery typically takes 3–14 business days, depending on destination and service selected.
We only accept responsibility for international orders shipped using tracked courier services.
Orders may be subject to import duties, taxes, or customs charges depending on the destination country. These are not included in your order total and must be paid by the recipient. Holistic Hair is not responsible for customs fees or import charges.
If your country is not available at checkout, please contact us and we will assist you.
Orders under AUD $90: $10 AUD
Orders over AUD $90: FREE
Standard Airmail: $20–$35 (up to 2.5kg)
International Courier: $50–$70 (up to 2.5kg)
Standard Airmail: $25–$45 (up to 2.5kg)
International Courier: $55–$80 (up to 2.5kg)
Standard Airmail: $25–$40 (up to 2.5kg)
International Courier: $60–$80 (up to 2.5kg)
For orders over 2.5kg or bulk orders, please contact us for a custom shipping quotation.
You may also find the following information useful when placing or managing your order.
Returns & Exchanges – View our return and exchange policy
Terms & Conditions – Read our full website and purchase terms
Privacy Policy – Learn how we collect and protect your personal information
Our team is here to help if you have any questions about delivery or international orders.
Contact Support