Shipping Within New Zealand

We offer FREE shipping on all orders over NZD $50. Orders under this amount are charged at $5.00 NZD.

Orders are dispatched promptly, with delivery typically within 3 working days. Rural delivery may take an additional 1–4 working days.

All orders include courier tracking. You will receive a dispatch email with tracking details once your order has shipped.

We are unable to deliver to PO Box or ParcelPod addresses.

Holistic Hair accepts responsibility for parcels lost or damaged in transit where tracked courier delivery has been used. Please contact us within 7 days of delivery if there is an issue.

We cannot accept responsibility for parcels marked as delivered by the courier.

International Shipping

We ship internationally using either standard airmail (untracked) or tracked courier delivery, depending on your preference.

Delivery typically takes 3–14 business days, depending on destination and service selected.

We only accept responsibility for international orders shipped using tracked courier services.

Orders may be subject to import duties, taxes, or customs charges depending on the destination country. These are not included in your order total and must be paid by the recipient. Holistic Hair is not responsible for customs fees or import charges.

If your country is not available at checkout, please contact us and we will assist you.

International Shipping Rates

Australia

Orders under AUD $90: $10 AUD
Orders over AUD $90: FREE

Asia

Standard Airmail: $20–$35 (up to 2.5kg)
International Courier: $50–$70 (up to 2.5kg)

North America / United Kingdom / Europe

Standard Airmail: $25–$45 (up to 2.5kg)
International Courier: $55–$80 (up to 2.5kg)

Rest of World

Standard Airmail: $25–$40 (up to 2.5kg)
International Courier: $60–$80 (up to 2.5kg)

For orders over 2.5kg or bulk orders, please contact us for a custom shipping quotation.

Helpful Information

You may also find the following information useful when placing or managing your order.

Need help with shipping?

Our team is here to help if you have any questions about delivery or international orders.