Terms & Conditions
Terms of Service
These are the official Terms of Service for holistichair.co.nz (the “website”) which is operated by Holistic Hair® Limited (“Holistic Hair”, “us”, “our”, “we”). Holistic Hair® offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
Overview
These are the official Terms of Service for holistichair.co.nz (the “website”) which is operated by Holistic Hair® Limited (“Holistic Hair”, “us”, “our”, “we”). Holistic Hair® offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
By visiting or using our site, you agree that you have read, understood and agree to be bound by all our terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. When changes are made, we will make the revised version available on this page. Your continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc, which provides the e-commerce platform that allows us to sell our products to you. Please also review our Privacy Policy and other policies available on our website.
Section 1 - Online Store Terms
To purchase from holistichair.co.nz you must be 18 years or older. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses or any code of a destructive nature. Any breach of these Terms may result in termination of your access to our Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted across networks and adapted to technical requirements.
Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or access to the Service without express written permission from us.
Section 3 - Accuracy, Completeness and Timeliness of Information
We take reasonable care to ensure that information on this site is accurate, complete and current. However, we do not guarantee that all information will always be free from errors or omissions.
The material on this site is provided for general information only and should not be relied upon as the sole basis for decision making. Any reliance on the material on this site is at your own risk.
We reserve the right to modify site content at any time, but we are under no obligation to update any information. You are responsible for monitoring changes to our site.
Section 4 - Modifications to the Service and Prices
All prices displayed on holistichair.co.nz are in New Zealand Dollars (NZD) and are subject to change without notice. Credit card transactions are processed in New Zealand, and some banks may charge overseas transaction fees or foreign currency conversion fees for international purchases.
In certain circumstances, we may cancel or refuse an order where reasonably necessary, including but not limited to pricing errors, suspected fraud, or stock availability issues.
Section 5 - Products and Services
Products and services available on our website, including any samples gifted, are for personal use only.
All products should be used in accordance with their instructions, precautions and guidelines. Please contact us at order@holistichair.co.nz if you have any questions.
We reserve the right, but are not obligated, to limit the sale of products or services to any person, geographic region or jurisdiction. We may limit quantities on a case-by-case basis. Product descriptions and pricing may change at any time without notice. We may also discontinue any product at any time.
Products are not permitted for resale unless expressly authorised by Holistic Hair.
Section 6 - Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase, delivery and account information for all purchases made at our store.
Section 7 - Optional Tools
We may provide access to third-party tools over which we do not monitor or control. These tools are provided on an “as is” and “as available” basis without warranties or endorsement.
Your use of optional tools is entirely at your own risk and discretion, and you should ensure you understand the third-party terms before use.
Section 8 - Third-Party Links
Our Service may include content or links from third parties. These links may direct you to websites that are not affiliated with us.
We are not responsible for examining or evaluating third-party content and we do not accept liability for any third-party websites, products or services.
We are not liable for any harm or damages arising from third-party transactions. Please review third-party policies before engaging in any transaction.
Section 9 - User Comments, Feedback and Submissions
If you send us comments, ideas, feedback or other materials, you agree that we may use, edit, copy, publish and distribute them in any medium without restriction.
You agree your submissions will not violate any third-party rights or contain unlawful, abusive or malicious content. You are solely responsible for the content you submit.
Section 10 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains errors or omissions relating to product descriptions, pricing, promotions, shipping or availability.
We reserve the right to correct any errors or inaccuracies and to update information or cancel orders if any information is incorrect, without prior notice.
Section 12 - Prohibited Uses
You are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit unlawful acts;
(c) to violate laws or regulations;
(d) to infringe intellectual property rights;
(e) to harass, abuse or discriminate;
(f) to submit false or misleading information;
(g) to upload malicious code;
(h) to collect personal information of others;
(i) to spam, phish or scrape;
(j) for obscene or immoral purposes;
(k) to interfere with security features.
Section 13 - Disclaimer of Warranties and Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that results obtained from use of the service will be accurate or reliable.
The service and all products are provided “as is” and “as available”, without warranties of any kind, to the maximum extent permitted by law.
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, where applicable.
To the maximum extent permitted by law, Holistic Hair will not be liable for any indirect, incidental, special or consequential damages arising from use of our services or products.
Section 14 - Indemnification
You agree to indemnify and hold harmless Holistic Hair and our affiliates, partners, officers, directors and employees from any claim arising from your breach of these Terms or violation of any law or third-party rights.
Section 15 - Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed and the remaining provisions shall remain valid and enforceable.
Section 16 - Termination
These Terms remain in effect unless terminated by either party. We may terminate or suspend access if we believe you have breached these Terms.
Section 17 - Entire Agreement
These Terms and any policies posted by us constitute the entire agreement between you and us and supersede prior agreements or communications.
Section 18 - Governing Law
These Terms are governed by the laws of New Zealand. You agree that the courts of New Zealand shall have exclusive jurisdiction.
Section 19 - Contact Information
Questions about these Terms should be sent to us at order@holistichair.co.nz.
Helpful Information
Before placing an order, you may find the following links useful.