The safety evaluation of a product always begins with an in-depth understanding of the raw materials. We assess the naturalness, sustainable origin, processing method, active matter, quality, usage levels for rinse-off or leave-on, pH range tolerance, preservation systems, regulatory information, scientific data, clinical trials, certifications, allergenic potential and various other criteria to reach a consensus on whether an ingredient is safe and contains the necessary benefits to include it in a formulation.
Following substantiation of each raw material we will then assess the safety of the finished product. The product will be tested in-house by our team and then externally by a group of trialists who have offered their services. This external group includes people of all genders, ethnicities, ages, scalp types & hair textures. Our finished products also undergo third party, independent, laboratory testing for safety & stability, to ensure the product remains safe and active for its entire shelf life.
We take the safety and quality of our products seriously. That's why we go the extra mile by subjecting all of our cosmetic products to thorough CPSR testing. CPSR, or Cosmetic Product Safety Report, is a comprehensive assessment that evaluates the safety and compliance of cosmetic products before they are made available to consumers. What sets us apart is that our CPSR tests are conducted by trusted third-party experts, ensuring transparency and authenticity of the results. This independent evaluation guarantees that our products meet the highest standards of safety and regulatory compliance. By partnering with reputable testing agencies, we provide our customers with the utmost confidence in the quality and safety of our cosmetic products. Your well-being is our top priority, and our commitment to transparency and rigorous testing reflects that dedication.
We continue to monitor our products following release to the market. All feedback is promptly assessed and improvements made if required. Our lab will retest to ensure a product continues to be safe. It is not unusual for a small percentage of the population to develop an allergic reaction to a single ingredient that is otherwise perfectly safe for the rest of the population.
Holistic Hair is dedicated to providing exceptional customer service and ensuring customer satisfaction. We value your feedback and actively encourage open communication. To demonstrate our commitment, we maintain a Customer Feedback, Resolution & Satisfaction Register, serving as a transparent record of our efforts to meet the needs of our customers. We take each customer's feedback seriously, promptly addressing any concerns or issues that may arise. Our goal is to resolve any problems efficiently and effectively, ensuring that every customer receives the highest level of satisfaction. Your feedback is invaluable to us, as it helps us improve our products and services. We strive to foster strong and lasting relationships with our customers, built on trust, transparency, and a commitment to delivering an exceptional experience.
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