FAQs
Facts and Common Questions
What is your brand’s mission?
We create safe, sustainable hair care for people who want effective solutions for scalp and hair wellbeing—while caring for the health of our planet.
Who formulates Holistic Hair products?
Our products are crafted by an expert team of trichologists and cosmetic chemists. This collaboration ensures each formulation blends natural-origin ingredients with modern science, meeting real needs while maintaining our high standards of safety and efficacy.
Where are your products made?
All Holistic Hair products are proudly made in New Zealand at our GMP-certified facilities in Auckland, using high-quality ingredients from trusted local and international sources.
How do you ensure ingredient and product safety?
We work only with trusted suppliers and test each formula rigorously to ensure quality, purity, and effectiveness. Our team stays informed on global research and cosmetic regulations to maintain the highest safety standards.
What’s included in the range?
Our collection includes shampoos, conditioners, treatment products, and styling solutions.
What makes Holistic Hair different?
We take a holistic approach to hair care, supporting both the health of your hair and your overall wellbeing. Our formulations prioritise unique, plant-based ingredients and avoid harsh chemicals. Sustainability guides every step—from sourcing to packaging and production. We’re committed to ethical practices and a circular economy.
Where are your ingredients sourced from?
We source plant-based ingredients globally, selecting only those that are sustainably grown and ethically harvested. We work with partners who align with our values of fair labour, environmental care, and social responsibility.
Are your products 100% natural?
We provide the percentage of natural origin on each product, reflecting ingredients that are either natural or naturally derived.
Do your products contain synthetic ingredients?
Our focus is on natural and natural-origin ingredients. However, where necessary, we may include a safe synthetic if it improves performance or stability. You’ll never find harsh chemicals or synthetic fragrances, and we list every ingredient on our packaging and website for full transparency.
Which ingredients do you avoid?
We follow international guidelines, including those from the EU and Health Canada, and avoid any ingredients listed as banned or unsafe.
Are your products vegan or vegetarian?
Yes, most of our products are vegan and vegetarian-friendly. The Pure Shampoo and Conditioner contain Manuka Honey.
Do any products contain nuts?
Our Scalp Treatment Oil contains sweet almond oil.
Do you test on animals?
Never. Animal testing is prohibited in New Zealand, and we only work with suppliers who also uphold cruelty-free practices.
Is your packaging recyclable?
Yes. We design packaging with a circular economy in mind—using 100% recycled plastic bottles, glass, aluminium, and FSC-certified cardboard. Recycling guidelines vary, so please check with your local facilities.
Are your bottles BPA-free?
Yes, all bottles are BPA-free.
How long does a product last once opened?
Check the Period After Opening (PAO) symbol on the back of each label for guidance.
Are your shampoos safe for infants?
While our formulations are gentle, we recommend a patch test first, as infants can be sensitive to various ingredients.
Can I use your products during pregnancy?
Yes. Our Pure Shampoo and Conditioner are formulated without essential oils.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and AfterPay.
My order didn’t arrive. What now?
Please check your email for our shipping confirmation and tracking link. Still need help? Email us at order@holistichair.co.nz and we’ll look into it right away.
My order was incomplete or damaged. What should I do?
We’re here to help. Email order@holistichair.co.nz and we’ll sort it out.
Can’t find what you’re looking for?
Take a look at our Shipping, Returns, or Exchange pages—or reach out at order@holistichair.co.nz.